Extrais — Terms of Service
1. Who we are
Extrais (the "App", "Platform", "Service") is operated by TABA Tasarım İnşaat Anonim Şirketi ("TABA", "we", "us", "our"), a company incorporated in the Republic of Türkiye. References to "Extrais" mean the App and related services provided by TABA. You can reach us at info@vitamedas.com.
2. What Extrais is — and is not
Extrais is a technology platform that connects clients ("Clients") with independent local tradespeople ("Pros") for home and trade services that Clients select from a fixed, pre-approved category list.
- We are a neutral intermediary and venue. We are not an employer, agency, contractor, partner, or party to any agreement, job, or transaction between a Client and a Pro.
- We do not perform, supervise, direct, control, schedule, price, or guarantee any service. Pros are independent businesses solely responsible for their own work, conduct, licensing, taxes, insurance, and legal compliance.
- We do not hold, process, or transmit payment for the underlying job. Listings, profiles, ratings, and quotes are user-generated content for which the relevant user, not TABA, is responsible.
3. Eligibility & accounts
- You must be at least 18 years old and legally able to enter into contracts. Pros must be lawfully entitled to provide their services in the relevant country, including holding any required permit or authorisation (e.g. the Luxembourg autorisation d'établissement).
- You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure.
- One person, one account. We may refuse, suspend, or terminate accounts at our discretion, including for the reasons in these Terms.
4. How it works
- Clients post a request by choosing a category and answering structured questions. Posting and receiving quotes is free.
- Pros may submit quotes. Bidding is always free. A Pro spends one digital "credit" only after a Client has accepted that Pro, to unlock contact. Credits unlock digital functionality only; they are not a payment for, or a guarantee of, any service.
- The price and performance of the job are agreed and settled directly between the Client and the Pro, off-platform and in person. Extrais takes 0% of that amount and never holds it.
5. Credits, fees & in-app purchases
- Digital credits are bought exclusively through the Apple App Store or Google Play in-app purchase, subject to those stores' terms. Prices are shown before purchase.
- Credits are a limited, revocable, non-transferable licence to access digital features; they have no cash value and are not money, a financial instrument, or stored value.
- Except where required by applicable consumer or store-platform law, purchases are final and non-refundable. Refund requests governed by store policy must be made through Apple or Google.
- We may change credit pricing, packs, or features prospectively.
6. Verification & the "Agréé" badge
We may offer manual verification of a Pro's identity and trade authorisation and display an "Agréé" badge. Verification is a limited, good-faith administrative check, not a guarantee of a Pro's identity, skill, licensing, insurance, quality, or conduct. We do not warrant any verified status and accept no liability arising from reliance on it. Clients remain responsible for their own due diligence.
7. Acceptable use
You agree not to, and not to permit anyone to:
- request or offer any illegal, regulated, or excluded service (including medical, legal, financial, security, gas works, or major electrical rewiring), or anything outside the approved categories;
- post false, misleading, fraudulent, "ghost", or fake listings, reviews, identities, or credentials;
- harass, threaten, discriminate against, defame, or harm any person; circumvent the Platform to avoid fees; or solicit users off-platform to defraud them;
- scrape, reverse-engineer, overload, probe, or interfere with the Service or its security; introduce malware; or infringe any intellectual-property or privacy right;
- collect or misuse other users' personal data, or exchange real contact details to bypass the in-app private calling and chat.
We may remove content and suspend, freeze, or terminate accounts that we reasonably believe violate these Terms, the law, or the rights or safety of others.
8. User content
You retain ownership of content you submit (e.g. photos, text, reviews). You grant TABA a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content solely to operate, secure, and improve the Service. You are responsible for your content and confirm you have the rights to share it and that it is accurate and lawful.
9. Intellectual property
The Extrais name, logo, software, design, and all related intellectual property are owned by TABA or its licensors and are protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose. All rights not expressly granted are reserved. Third-party brand names are used descriptively (nominative fair use) only.
10. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.
TABA does not warrant, endorse, or assume responsibility for any Pro, Client, listing, quote, or review, or for the quality, safety, legality, timeliness, or outcome of any job, which is solely between the Client and the Pro. Your use of the Service and any dealings with other users are at your own risk.
11. Limitation of liability
To the maximum extent permitted by law, TABA and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, or goodwill, or for property damage, personal injury, or death, arising out of or relating to a job, a user, or your use of the Service, even if advised of the possibility.
To the extent any liability cannot be excluded, TABA's total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid TABA for credits in the three (3) months before the event giving rise to the claim, or (b) EUR 50. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, gross negligence, or wilful misconduct, or any mandatory consumer rights you may have.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless TABA and its directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising from (a) your content, (b) your use or misuse of the Service, (c) your breach of these Terms or any law, or (d) any dispute, job, agreement, or interaction between you and another user.
13. Disputes between users
Disputes about a job, payment, or conduct are between the Client and the Pro. We provide in-app reporting tools and may, at our sole discretion and without obligation, act on reports (for example by warning, freezing, or removing an account), but we are not an arbiter, insurer, or guarantor and are not responsible for resolving such disputes or for any resulting loss.
14. Suspension & termination
You may stop using the Service and delete your account at any time in Settings. We may suspend or terminate access, with or without notice, for any breach of these Terms or applicable law, or to protect the Service or others. Sections that by their nature should survive termination (including ownership, disclaimers, liability, indemnity, and governing law) survive.
15. Privacy & data protection
Your use of the Service is also governed by our Privacy Policy, which forms part of these Terms and explains your rights under the GDPR and the KVKK.
16. Changes to these Terms
We may update these Terms to reflect changes in the Service or the law. We will post the updated version with a new "Last updated" date and, for material changes, ask you to re-accept in the App. Continued use after changes take effect means you accept them.
17. Governing law & jurisdiction
These Terms are governed by the laws of the Republic of Türkiye, without prejudice to any mandatory consumer-protection or data-protection rights you have under the laws of your country of residence (including, for EU residents, the laws of the member state where you live). Disputes shall be subject to the competent courts and execution offices of Istanbul, Türkiye, except where mandatory law gives you the right to bring proceedings in, or requires the application of the law of, your place of residence. Nothing here deprives a consumer of the protection of mandatory provisions of local law.
18. Region-specific terms
The following terms apply in addition to the rest of these Terms, depending on where you live. Where a region-specific term conflicts with another provision of these Terms, the region-specific term prevails for users in that region — but only to the extent of the conflict, and only for that region. None of these terms changes the nature of Extrais: in every market we remain a neutral technology platform and intermediary, and never the employer, agency, contractor, party, or guarantor of any job between a Client and a Pro.
(a) European Union / EEA consumers
If you are a consumer resident in the EU or EEA, you keep all mandatory rights under EU and national consumer law; nothing in these Terms limits them.
- Right of withdrawal & digital content. EU consumers generally have a 14-day right to withdraw from a distance contract. Digital credits are digital content supplied without a tangible medium. By purchasing credits and asking for immediate access, you expressly request that supply begin immediately and acknowledge that, once a credit is spent to unlock contact, you lose the right of withdrawal for that consumed credit (Consumer Rights Directive (EU) 2011/83, as amended by Directive (EU) 2019/2161). Credits you have purchased but not yet spent remain subject to your statutory withdrawal right for 14 days, exercised through the relevant app store where required by store policy.
- Conformity rights. Under the Digital Content Directive (EU) 2019/770, digital content and services we supply must conform to the contract. If the digital functionality is defective or not as described, you are entitled to have it brought into conformity, or to a proportionate price reduction or refund, in line with that Directive and your national law. These statutory remedies are free of charge and are in addition to any store-platform refund process.
- Online dispute resolution. The European Commission previously operated an Online Dispute Resolution (ODR) platform; the EU ODR platform ceased operation on 20 July 2025. EU consumers may still have access to national alternative dispute resolution (ADR) bodies for eligible disputes. Because we do not hold or process payment for the underlying job, most disputes concern the digital service only; you may contact us first at info@vitamedas.com and we will try to resolve the matter informally.
- No deprivation of forum or law. As a consumer you may bring proceedings in, and rely on the mandatory law of, your EU country of residence, notwithstanding the governing-law and jurisdiction clause above.
(b) United Kingdom
If you are a consumer resident in the United Kingdom, you keep all mandatory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; nothing in these Terms limits them.
- Digital content we supply must be of satisfactory quality, fit for purpose, and as described under the Consumer Rights Act 2015. If it is not, you may be entitled to a repair, replacement, price reduction, or refund.
- You generally have a 14-day cancellation right for distance contracts. By purchasing credits and requesting immediate access, you agree that supply of that digital content begins at once; once a credit is spent, the cancellation right is lost for that consumed credit, while unspent credits remain cancellable for 14 days subject to store policy.
- You may bring proceedings in, and rely on the mandatory law of, the part of the UK where you live, notwithstanding the governing-law and jurisdiction clause above.
(c) Switzerland
If you are resident in Switzerland, mandatory provisions of Swiss law — including the Swiss Code of Obligations and the revised Federal Act on Data Protection (nLPD/FADP) — continue to apply where they grant you protection that may not be contracted away. Our handling of your personal data is described in our Privacy Policy, which addresses the revised FADP. Nothing in these Terms deprives a Swiss consumer of the protection of mandatory provisions of Swiss law, and you may rely on those provisions notwithstanding the governing-law clause above.
(d) United States
If you use Extrais in the United States, the following applies. Your mandatory rights under applicable federal and state law are preserved, and nothing in these Terms waives any right that may not lawfully be waived.
- The "as is"/"as available" disclaimer and the limitation of liability above apply to the maximum extent permitted by law. Some US states do not allow the exclusion of certain warranties or the limitation of certain damages, so some of those exclusions may not apply to you; in that case our liability is limited to the smallest amount permitted by law.
- Privacy rights available to residents of California and other US states (including the right to know, delete, correct, and opt out, and our statement that we do not sell or share personal information for cross-context behavioural advertising) are described in our Privacy Policy.
(e) Canada
If you are resident in Canada, you keep all mandatory rights under applicable federal and provincial consumer-protection and data-protection law, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA); nothing in these Terms limits them. Our handling of your personal data is described in our Privacy Policy.
- Québec. If you are resident in Québec, mandatory provisions of Québec law apply, including the Consumer Protection Act and the Act respecting the protection of personal information in the private sector as amended by Law 25. These cannot be contracted away to your detriment, and you may rely on them notwithstanding the governing-law and jurisdiction clause above.
- French-language rights (Québec). Québec consumers have the right to be served and to receive contractual documents in French. A French-language version of these Terms is available at terms.fr.html. Les consommateurs du Québec ont le droit d'être servis et de recevoir les documents contractuels en français; une version française des présentes conditions est disponible.
19. General
If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. These Terms (with the Privacy Policy) are the entire agreement between you and TABA regarding the Service.
20. Contact
TABA Tasarım İnşaat A.Ş. — info@vitamedas.com