Extrais

Extrais — Terms of Service


Last updated: 11 June 2026 · Operator: Graviti Labs · Contact: info@gravitilabs.com


Working draft for review by legal counsel before launch. Host the final version publicly and link it

from the app and store listings.


1. What Extrais is

Extrais is a software platform that connects clients with independent local tradespeople ("Pros").

Extrais is not an employer, agency, or party to the work. We do not perform the services, and we do

not supervise, direct, or guarantee the work of any Pro. Pros are independent businesses.


2. Payments

  • The price for the job is paid directly between the client and the Pro, off-platform, in person.

    • Extrais never collects or holds that money and charges no commission on it.

  • Extrais earns revenue only from digital credits that Pros buy via Apple/Google in-app purchase.

    • A credit unlocks a digital connection (contact/chat/call) with a client who has already chosen the

    Pro. Credits are a digital good, are non-refundable except as required by law/store policy, and do

    not expire.

  • Bidding is free. A Pro spends a credit only when a client accepts their quote.

    • 3. Eligibility & accounts

    You must be 18+ and provide accurate information. Pros must be legally entitled to offer their trade

    (e.g., hold the required *autorisation d'établissement*). You're responsible for your account and for

    anything done through it.


    4. Acceptable use

    Only request or offer services within the app's approved categories. No illegal, regulated, or unsafe

    services; no harassment, fraud, fake listings, scraping, or circumventing safety features. We may

    suspend or freeze accounts that violate these terms or receive substantiated damage/abuse reports.


    5. Conduct, trust & disputes

  • Clients pay only when the job is done; never pay in advance.
  • Communication stays in-app; numbers are private.
  • Disputes about the work are between the client and the Pro. Extrais offers reporting tools and

    • may remove or freeze accounts, but is not responsible for the quality, safety, legality, or outcome

    of any job.


    6. Liability

    To the maximum extent permitted by law, Extrais is provided "as is" and Graviti Labs is not liable

    for the acts or omissions of users, for the services performed, or for damages arising from a job. We

    are liable only for our own software as required by mandatory law.


    7. Privacy

    Your data is handled per our Privacy Policy. By using Extrais you agree to it.


    8. Termination

    You may delete your account anytime (Settings → Privacy & data). We may suspend access for violations.


    9. Governing law

    These terms are governed by the laws of Luxembourg, subject to mandatory consumer-protection rules of

    your country of residence.